At N-XI Culture, every piece is made to become part of your daily grind.
So if something isn't right, we want to make it easy to fix.
This page explains exactly how returns, exchanges, and refunds work,
how long you have, and what to expect at each step.
Quick Summary
| Return/Exchange Window |
7 days from the date your order is delivered |
| Defective or Wrong Item Reported Within |
3 days of delivery for priority handling |
| Refund Option |
Refund to bank transfer or store credit - your choice |
| Return Shipping (Our Error / Defect) |
Free - we cover the cost |
| Return Shipping (Change of Mind / Wrong Size) |
Customer covers courier cost |
| How to Start |
Email support@nelvn.com or call +92 339 2911911 |
| Condition Required |
Unworn, unwashed, original tags and packaging intact |
1. What You Can Return or Exchange At N-XI Culture
- The item is damaged, defective, or faulty.
- You received the wrong item, size, or color.
- The item doesn't fit and you'd like a different size (subject to stock availability).
- You changed your mind, provided the item is unworn, unused, and in the same condition it was received.
If your item arrived damaged, defective, or incorrect, please notify us within
3 days of delivery by emailing photos to support@nelvn.com or WhatsApp us at
+92 339 2911911 so we can fast-track your replacement or refund and cover return shipping costs.
2. Your Options: Refund, Exchange, or Store Credit
- Refund - Sent back via bank transfer for COD orders.
- Exchange - For a different size or color subject to availability.
- Store Credit - Issued instantly and valid for 6 months on future purchases.
All three options are available for eligible returns on all products,
although sale item returns may be subject to additional terms and conditions.
3. Conditions for a Valid Return
- Items must be unworn, unwashed, and free from odors, marks, or alterations.
- All original tags, labels, and packaging must be attached.
- Proof of purchase such as an order number or receipt is required.
Items damaged through normal wear, misuse, or missing original packaging or tags
cannot be accepted unless they were defective upon delivery.
Sale and clearance items may be exchanged for another size or store credit,
but are not eligible for refunds to the original payment method.
4. Who Pays for Return Shipping?
- Wrong item, damaged, or defective product: N-XI Culture covers both return shipping and replacement shipping costs.
- Change of mind or sizing exchange: The customer covers return courier charges.
We will always communicate any customer-paid shipping costs in advance.
5. How to Start a Return or Exchange
- Email support@nelvn.com or call +92 339 2911911 (Monday-Saturday, 10am-5pm) with your order number and reason for return.
- We will confirm eligibility and provide return instructions within 1 business day.
- Pack the item with all original tags and packaging.
- Ship the item back using the courier details we provide.
- Once received and inspected, your refund, exchange, or store credit will be processed within 5-7 business days.
6. Cash on Delivery (COD) Orders
Refunds for COD orders are issued via direct bank transfer to an account provided by you.
Store credit and exchanges work exactly the same as prepaid orders.
7. Order Cancellations
Orders can be cancelled free of charge any time before dispatch.
Once shipped, the order falls under the returns and exchange policy above.
