Exchange & Return Policy

At N-XI Culture, every piece is made to become part of your daily grind. So if something isn't right, we want to make it easy to fix. This page explains exactly how returns, exchanges, and refunds work, how long you have, and what to expect at each step.

 

 

Quick Summary

 

 

Return/Exchange Window

7 days from the date your order is delivered

Defective or Wrong Item Reported Within

3 days of delivery (for priority handling)

Refund Option

Yes - refund to online money transfer, or store credit, your choice

Return Shipping (our error / defect)

Free - we cover the cost

Return Shipping (change of mind / wrong size)

Customer covers courier cost

How to Start

Email support@nelvn.com or call +92 339 2911911

Condition Required

Unworn, unwashed, original tags and packaging intact

 

 

1. What You Can Return or Exchange At N-XI Culture

You can request a return or exchange within 7 days of delivery if:

· The item is damaged, defective, or faulty

· You received the wrong item, size, or color

· The item doesn't fit and you'd like a different size (subject to stock availability)

· You've simply changed your mind, provided the item is unworn and unused and is in the exact form you received

If your item arrived damaged, defective, or incorrect, please notify us within 3 days of delivery by emailing photos of the item to support@nelvn.com or WhatsApp at +92 339 2911911. This lets us fast-track your replacement or refund and cover your return shipping cost.

2. Your Options: Refund, Exchange, or Store Credit

We know one size doesn't fit every situation, so you choose what works best. (See Size Chart for size confirmation):

· Refund - sent back to your original payment method (bank transfer for COD orders)

· Exchange - for a different size or color, subject to availability

· Store Credit - issued instantly and valid for 6 months on any future purchase

There's no hidden preference here. All three options are genuinely available for eligible returns on all products (terms & conditions applied on Sale items returns).

 

 

3. Conditions for a Valid Return

To keep things fair for everyone, returned items must be:

· Unworn, unwashed, and free of odor, marks, or alterations

· Returned with all original tags, labels, and packaging attached

· Accompanied by proof of purchase (order number or receipt)

Items that arrive damaged due to normal wear, misuse, or missing their original tags/packaging cannot be accepted for return, except where the item was defective at the time of delivery.

Sale and clearance items can be exchanged for a different size or store credit, but are not eligible for a refund to original payment, in line with standard clearance terms.

 

 

4. Who Pays for Return Shipping?

· Wrong Size or a defective item: N-XI Culture covers the full cost of return shipping and the cost of shipping your replacement.

· Change of mind or sizing exchange: the customer covers the return courier cost. We'll always tell you this cost upfront before you send anything back, no surprises.

 

 

5. How to Start a Return or Exchange

1. Email us at support@nelvn.com (or call +92 339 2911911, Mon–Sat, 10am–5pm) with your order number and reason for return.

2. We'll confirm eligibility and send you return instructions within 1 business day.

3. Pack the item with all original tags and packaging.

4. Ship it back using the courier details we provide.

1. Once received and inspected, your refund, exchange, or store credit is processed within 5–7 business days.

 

 

6. Cash on Delivery (COD) Orders

For COD orders, refunds are issued via direct bank transfer to an account you provide, since no card or online payment method was used at checkout. Store credit and exchanges work exactly the same as for prepaid orders.

 

 

7. Order Cancellations

You can cancel an order free of charge any time before it has shipped. Once your order has been dispatched, it falls under the return policy above rather than a cancellation.