Shipping policy

Shipping & Delivery

At N-XI Culture, we’re all about getting your order to you fast, safe, and in style. Here's how our shipping and delivery process works and how your order gets from us to your doorstep.

Delivery Destination

We deliver to all major cities and towns nationwide via trusted courier partners.

Order Delivery Time

  • Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 7-10 working days. 
  • Our logistics partners do not operate on Sundays and National Holidays. Orders will be shipped and delivered next working day.
  • During rush hours or delays in verification of information, orders can face temporary delays. 

Shipping Cost

At N XI Culture, we keep it simple — FREE SHIPPING on all orders across Pakistan. No hidden charges, no surprises at checkout. Just drip delivered to your doorstep.

  • Free shipping auto-applies at checkout

Courier Service

It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we will send you an e-mail with the courier information with tracking details.

Tracking Your Order

Once your order is shipped, you’ll receive a tracking link by email or SMS.
Didn’t get it? Email us at support@nelvn.com with your order number and we’ll sort it.

Order Receiving

You can receive it at a private address (home, work or a drop point), but never a post office box.

Payment

Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.

What Happens If I'm Not At Home When The Order Is Delivered?

The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned to shipper.

Lost or Delayed Orders

If your order hasn’t arrived within the estimated timeframe, contact us. We’ll help track it down or resolve the issue.

Missed or Returned Deliveries

  • If your order is returned due to incorrect address or failed delivery, you’ll need to pay for re-shipping.
  • If a package is marked “delivered” but you haven’t received it, contact the courier first, then email us if unresolved.

Need Help?

We're here to assist with anything related to your delivery.